Know when your AI assistant is wrong. In real time.
Nexiven checks every conversation your store's chatbot has against your own prices, stock, shipping and return rules, and alerts you the moment it gets one wrong. No enterprise price tag.
10 days free
No card needed to start. Cancel any time.
About 30 minutes
To connect your chat and add your store's rules.
Your chatbot talks to customers all day. You read almost none of it.
How owners find out today
- Conversion falls and nobody knows why
- A customer complains, or disputes the order
- Someone reads chats by hand, when there is time
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It quotes the wrong price or says an item is in stock
The customer holds you to what your assistant said. You either honor it and lose margin, or argue and lose the sale.
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It promises things you don't offer
A discount code that doesn't exist, a 60-day return window when yours is 30, free return shipping you don't provide.
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It gets shipping times wrong
Customers choose you because of the delivery date they were told. When the parcel arrives later, they write the review.
That is what a bot costs you if it quotes $10 too low on an item that sells 5 times a day. Nobody notices until conversion drops.
Example numbers. Yours will differ.
Every answer checked against your store's own rules.
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Connect your chat
We read conversations from your chatbot. We start from an export or your chatbot's API, whichever your platform supports.
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Add your rules once
Paste your prices, stock notes, shipping times, return policy and promotions. Plain text is enough.
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Get an alert when the bot is wrong
Alerts go where you already look: email, Telegram or Slack. Only real conflicts are sent.
What an alert looks like
It names the exact sentence, the rule it breaks, and what to change. You don't dig through transcripts.
Delivery time doesn't match your policy
- The bot told a customer
- "Standard delivery is 1–2 business days"
- Your rules say
- Standard delivery: 3–5 business days
- Suggested fix
- Correct the shipping answer in your bot, then contact the customer.
Try it on a conversation
Paste your rules and a chat between a customer and your bot. You'll see what Nexiven would flag.
We store what you submit here to improve Nexiven. Privacy
One plan. Priced for a small store.
- Every conversation checked against your prices, stock, shipping, returns and promotions
- Alerts by email, Telegram or Slack
- Works on Shopify, WooCommerce, Wix or any other platform
- Cancel any time
Enterprise tools for monitoring AI support usually start at several hundred dollars a month. Nexiven is built for stores that don't need that. A fair-use limit on monthly conversations applies. Larger stores can talk to us.
Start free
Tell us about your store. We'll set up your first checks and email you the next steps.
Questions
Which chatbots does Nexiven work with?
Nexiven reads conversations, so it works with most chatbot platforms. We start from an export or your chatbot's API. Tell us which chatbot you use and we confirm the setup before your trial begins.
How does Nexiven know what is correct?
You give it your store's rules once: prices, stock, shipping, returns and promotions. Each bot answer is compared with those rules, and only conflicts trigger an alert.
Does it change how my chatbot works?
No. Nexiven only reads conversations. It never talks to your customers and never edits your bot.
Why not just ask ChatGPT to review my chats?
You can, once. Nexiven does it for every conversation, checks against your own rules instead of guessing, and sends an alert so you don't have to remember to look.
What happens to my data?
We use conversations only to check them and to improve Nexiven. Details are on the privacy page.